Governance and Relationship Management

*** Note: Due to COVID-19, this course will be delivered virtually with in-person instructors. A link to the online event will be provided before the course begins ***

Mar 23-26, 2021: 2 - 5pm EST Live Online Course

Course Description

Governance and Relationship Management identifies the leading practices in outsourcing governance and describes in detail the components of a proven governance framework, including the core management processes that should be operationalized, the buyer/provider interactions that should regularly take place, and the benefits that will accrue.

Course Objectives

• Understand the importance of governance to successfully manage the relationship and key stakeholders, at all levels
• Be able to articulate the costs and benefits of implementing effective governance and relationship management (G&RM)
• Understand fundamental G&RM principles, frameworks and models
• Discuss common G&RM issues that arise, and strategies to resolve them

Topics of Discussion

Transaction Lifecycle and Other Keys to Success

Governance Fundamentals

Implementing Governance: Principles and Frameworks

Stakeholder Management: Integrating Across Organizations

The Case for Governance and Relationship Management

Relationship Management: Critical to Success

Performance Management

The Next Generation: End-of-Term Considerations

Course Format

This three-day course is facilitated by some of the most experienced outsourcing professionals. 

This is one of the four courses which contribute to the AOP certification program and for individuals with an AOP accreditation they will receive credits towards recertification.