Selecting the Service Provider - 2 day course

04 Dec 2019 @ 8:30am EST
05 Dec 2019 @ 4:30pm EST
Event Details

Selecting the right service provider and negotiating a contract that supports the business objectives of the transaction are two of the keys to successful outsourcing. A provider with a proven track record and demonstrable capability, combined with a contract that clearly defines the scope of the services to be delivered and the terms and conditions governing the delivery of service, are key components of a foundation for success.  Topics addressed in this course include the pros/cons of sole-source versus competitive  sourcing, the  development of effective  sourcing documents (e.g., RFI, RFP), how to prepare for contract negotiations, and a review of contract structures and key terms and conditions.

This course will be of interest and value to:

Buyer, provider and advisor personnel who are, or are about to become, involved in the engagement phase (provider selection, contract negotiation) for an outsourcing transaction. Individuals who attend will leave with a comprehensive understanding of the key documents (RFX) that can be used in the sourcing process, contract components (e.g., MSA, SOW, SLA), terms & conditions, techniques for negotiating contracts/renewals, and performance management considerations.

This is one of the four courses which contribute to the AOP certification program and for individuals with an AOP accreditation they will receive credits towards recertification.

Selecting the Service Provider runs for two full days and costs $2,500, plus applicable taxes. CORE members receive a 30% discount.

Selecting the Service Provider

Day 1 Day 2
  • Introductions
  • Service Level Agreements (SLAs)
  • The Outsourcing Lifecycle & Other Keys to Successful Outsourcing
  • SLA Remedy Regimes
  • Writing an Effective RFP
  • SLA Workshop
  • Go-to-market Documents
  • Effective Statements of Work
  • Negotiating the Contract
  • The Outsourcing Agreement
  • Managing Change throughout the Term of the Agreement
Break Wrap-up
  • Allocation of Risk
Illustrative / subject to change
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Dec 4-5: Non-Member
03 Dec 2019
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04 Dec 2019 @ 8:30am EST
05 Dec 2019 @ 4:30pm EST

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